Vishal Jewelry wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment. Remember try it out and show it off! Details are below.
We have a great refund and exchange policy. However, some things we just can't take back:
- Items which have been abused or modified
- Special orders made to customer specifications
- Products modified as per customer requests
How to return an order:
1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number. Click on Customer Service or click on the Contact US Link on the top of your screen. Select 'Return Authorization Form' on the left side in the help page. Fill in the appropriate information and then follow the instructions below to return your package.
2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by Vishal Jewelry
Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.
3. Shipment and Insurance: Use the following shipping methods depending on the value of your order. The minimum return shipping method should be FedEx Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at Vishal Jewelry for quick and easy refunding.
4. All Return Packages should be Mailed to:VJ.COM Dept: Return/Exchange P.O. BOX 230275
HOLLIS, NY 11423-0275
The Vishal Jewelry warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. Vishal Jewelry will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.
Required Conditions of Return:
- Packages without a return authorization number (RMA#) will not be accepted for refund.
- Items must be returned in the same condition as they were sent from Vishal Jewelry within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.
- Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).
Credit Card Enquiries:
For any information or requests concerning credit card refunds based on returns or fraud please call the Vishal Jewelry Customer Service Department 1.800.691.8157 , Monday to Friday 10:00AM – 6:00PM EST.